Shipping policy
At Merdilo.Co, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered within India.
Order Processing Time
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed or shipped on Sundays or public holidays. If we experience a high volume of orders, processing may take slightly longer.
Shipping Time
After processing, orders are typically delivered within 5–10 business days, depending on your location.
Delivery times may vary due to:
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Location and accessibility
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Courier partner delays
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Weather conditions or unforeseen circumstances
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before completing your purchase.
Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message with tracking details.
You can use the tracking information to monitor the delivery status of your order.
Delayed or Lost Orders
If your order is significantly delayed or appears lost in transit, please contact us and we will assist in resolving the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided and the order cannot be delivered, we may not be able to issue a refund or replacement.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged package or item. We will review the case and provide a suitable resolution.