Refund policy

At Merdilo.Co, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund:

• Items must be unused, in the same condition as received, and in their original packaging.

• Proof of purchase (such as an order confirmation or receipt) is required for refund or return processing.

Return Process

Contact Customer Service

Email us at vnv.crop@gmail.com with your order details and the reason for the return.

Shipping and Handling

Customers are responsible for covering the shipping costs for returning the item, unless the item is damaged or defective.

Return Address

Return instructions and the return address will be provided after contacting our customer service team.

Damaged or Defective Items

If the product received is defective or damaged, please contact us within 7 days of delivery.

Please provide:

• Your order details

• A photo of the damaged or defective item

Once verified, we will arrange either a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return:

• Personalized items

• Gift cards and vouchers

• Final sale or clearance items

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

• Processed within 7–10 business days

• Sent to your original payment method

Rejected Refunds

• If items are found ineligible, we will notify you via email

Late or Missing Refunds

If you have not received your refund within the stated processing time:

1. Check your bank account again

2. Contact your credit card company or bank as processing times may vary

3. If the issue persists, contact us at vnv.crop@gmail.com